The answers to all your NIXON questions
CHOOSE A QUESTION BELOW
How do I return or exchange an item I purchased from Nixonnow.com?
How do I locate an item that is unavailable for purchase in the Nixon Store?
How do I find a Nixon Dealer in my area?
I need to have my watch serviced or repaired, what do I do?
Can I E-Mail Nixon for a Return Authorization number?
How do I check the status of my service, repair, or return?
How long is my watch covered under the limited warranty?
What exactly does my limited warranty cover?
I didn't register my watch, can I still have it serviced under the warranty?
Do I need my proof of purchase to have my watch serviced under warranty?
My watch is outside of the warranty, can I still send it to Nixon for Service?
Where can I find the included user manual and extra links and pins for my new watch?
How can I get technical assistance for my watch?
I have a question about the color, features, or sizing of a Nixon product shown on the website, who do I contact?
How do I know if I can surf or swim with my watch?
My band is broken, can I order a new one?
My buckle or locking looper broke, what should I do?
A springbar or pin broke on my watch, how do I get that fixed?
My battery is dead, what should I do?
How do I register and service my Nixon Automatic watch?
Why should I register my Nixon Automatic watch?
How accurate can I expect my Automatic watch to be?
How accurate can I expect my Automatic watch to be?
How do I contact Nixon regarding general feedback or questions about Nixon products or the company?
How do I get on the team?
How do I return or exchange an item I purchased from Nixonnow.com?
Nixon offers a 30 day return/exchange policy from the date of purchase for all products purchased from Nixonnow.com. All items must be in new and unused condition, and must be sent back with all original packaging and contents. Please contact our Customer Service Department at + 61 2 9977 3044 so we can provide you with a Return Authorization number and instructions for your return.
back to top
How do I locate an item that is unavailable for purchase in the Nixon Store?
Please use the DEALER LOCATOR from our websites main menu to search for local dealers in your area, and for online dealers. A local dealer may have the item you are looking for in stock, or may be able to special order it for you. You can also contact our Customer Service Department at + 61 2 9977 3044 so we can let you know when an out of stock item is expected to become available.
back to top
How do I find a Nixon Dealer in my area?
Please use the DEALER LOCATOR from the main menu on our website to search for local dealers in your area. You can search for a dealer by State, Zip Code, or Shop Name. You can also locate all online Nixon dealers.
back to top
I need to have my watch serviced or repaired, what do I do?
Please contact our Customer Service Department at + 61 2 9977 3044 so we can provide you with a Return Authorization number and instructions for sending in your watch for service or repair. Please have your watch available when you place the call.
back to top
Can I E-Mail Nixon for a Return Authorization number?
We cannot issue Return Authorization numbers by E-Mail. Please contact our Customer Service Department at + 61 2 9977 3044 for a Return Authorization number.
back to top
How do I check the status of my service, repair, or return?
Please contact our Customer Service Department at + 61 2 9977 3044. We can provide you with the current status of your service, repair, or return. Please allow 2-3 weeks from the time you send your watch in before calling to check on its status.
back to top
How long is my watch covered under the limited warranty?
Nixon offers a 2 year limited warranty for all products from the date of purchase. For specific details on what the warranty covers, please visit the SERVICE section of our website.
back to top
What exactly does my limited warranty cover?
Please visit the SERVICE section of our website for details on what the limited warranty covers.
back to top
I didn't register my watch, can I still have it serviced under the warranty?
You may be required to provide a proof of purchase in order to have your watch serviced under the warranty. Please contact our Customer Service Department at + 61 2 9977 3044 for more information.
back to top
Do I need my proof of purchase to have my watch serviced under warranty?
You may be required to provide a proof of purchase in order to have your watch serviced under the warranty. Please contact our Customer Service Department at + 61 2 9977 3044 for more information.
back to top
My watch is outside of the warranty, can I still send it to Nixon for Service?
Nixon's Service Center can provide full service for your watch. Please contact our Customer Service Department at + 61 2 9977 3044 so we can provide you with an estimated charge based on the service that is required for the repair.
back to top
Where can I find the included user manual and extra links and pins for my new watch?
The compartment at the bottom rear of the watch stand can be opened and closed, and it contains the user manual and extra links and pins.
back to top
How can I get technical assistance for my watch?
Please contact our Customer Service Department at + 61 2 9977 3044 for technical assistance on your watch. One of our representatives can assist you with setting your watch, answering any questions on watch functionality, or walking you through a solution for any technical issues with your watch.
back to top
I have a question about the color, features, or sizing of a Nixon product shown on the website, who do I contact?
Please contact our Customer Service Department at + 61 2 9977 3044 for detailed information on the color, features, or sizing of a Nixon product.
back to top
How do I know if I can surf or swim with my watch?
Please reference the Water Resistance Rating Chart that is displayed in all user manuals, catalogs, and on our website. Some watches are style specific, and due to the materials or case ratings, should not get wet. The specific case rating for every watch is displayed on the back of the product card attached to each watch. We suggest that all leather bands do not get wet. These watches are marked with a No Water Icon.
back to top
My band is broken, can I order a new one?
We sell and ship watch bands separately for limited models. Some watches need to be sent in to our Service Center for band replacement. Please contact our Customer Service Department at + 61 2 9977 3044 for band replacements.
back to top
My buckle or locking looper broke, what should I do?
You can send in your watch for buckle or locking looper replacements for a nominal parts fee. Give us a call at + 61 2 9977 3044 for more info.
back to top
A springbar or pin broke on my watch, how do I get that fixed?
We can send some small parts out individually, depending on the watch model. Some watches need to be sent in for repair to fix these issues. Please call our Customer Service Department at + 61 2 9977 3044 for details.
back to top
My battery is dead, what should I do?
Most of our watches can be taken to a certified jeweler for battery replacement. All models can be sent directly to us for battery replacement. You will incur a reasonable service charge for watches sent to us for battery replacement. This service also includes a pressure test to ensure proper re-sealing and water resistance. Please keep all receipts for battery and repair service made at certified jewelers. There are some specific models we suggest sending to us directly for battery replacement due to their materials or construction. Please call us for details at + 61 2 9977 3044 .
back to top
How do I register and service my Nixon Automatic watch?
Please visit the AUTOMATIC PAGE on our website for detailed information on registering and servicing the Nixon Automatic.
Why should I register my Nixon Automatic watch?
The Nixon Automatic has a limited life time warranty and each watch has a serial number stamped on the back. By registering your watch, you validate the start of your warranty period and tie the serial number to you as the owner. You will also be reminded via e-mail when it is time to take, or send your watch in for standard servicing thus keeping your extended warranty valid, and your watch running at peak performance.
back to top
How accurate can I expect my Automatic watch to be?
Since Automatic watches are hand made with hundreds of moving mechanical parts, they are typically less accurate than a quartz movement. Each watch movement is slightly different and will therefore have a different accuracy level. The tolerance specifications for the Automatic range from +40 to -10 seconds a day (Or +20 minutes to -5 minutes per month).
back to top
How accurate can I expect my Automatic watch to be?
All User Manuals can be found under the main menu on our website. All manuals are available for download, view, or print.
back to top
How do I contact Nixon regarding general feedback or questions about Nixon products or the company?
Please contact our Customer Service Department at + 61 2 9977 3044 , or e-mail us at info@nixonnow.com
back to top
How do I get on the team?
There are two levels to the team, the Regional Rider level and the Pro Team level. There are also two ways to get on it. To get on the Regional Rider Team you are either handpicked by a member of our Pro Team or selected by our regional rep in your area. If you want to get on the Regional Rider Team fire us an email at regionalteam@nixonnow.com and tell us about yourself. If you want more info on The Nixon Pro Team check out our Team section on the website.
back to top
How do I return or exchange an item I purchased from Nixonnow.com?
How do I locate an item that is unavailable for purchase in the Nixon Store?
How do I find a Nixon Dealer in my area?
I need to have my watch serviced or repaired, what do I do?
Can I E-Mail Nixon for a Return Authorization number?
How do I check the status of my service, repair, or return?
How long is my watch covered under the limited warranty?
What exactly does my limited warranty cover?
I didn't register my watch, can I still have it serviced under the warranty?
Do I need my proof of purchase to have my watch serviced under warranty?
My watch is outside of the warranty, can I still send it to Nixon for Service?
Where can I find the included user manual and extra links and pins for my new watch?
How can I get technical assistance for my watch?
I have a question about the color, features, or sizing of a Nixon product shown on the website, who do I contact?
How do I know if I can surf or swim with my watch?
My band is broken, can I order a new one?
My buckle or locking looper broke, what should I do?
A springbar or pin broke on my watch, how do I get that fixed?
My battery is dead, what should I do?
How do I register and service my Nixon Automatic watch?
Why should I register my Nixon Automatic watch?
How accurate can I expect my Automatic watch to be?
How accurate can I expect my Automatic watch to be?
How do I contact Nixon regarding general feedback or questions about Nixon products or the company?
How do I get on the team?
How do I return or exchange an item I purchased from Nixonnow.com?
Nixon offers a 30 day return/exchange policy from the date of purchase for all products purchased from Nixonnow.com. All items must be in new and unused condition, and must be sent back with all original packaging and contents. Please contact our Customer Service Department at + 61 2 9977 3044 so we can provide you with a Return Authorization number and instructions for your return.
back to top
How do I locate an item that is unavailable for purchase in the Nixon Store?
Please use the DEALER LOCATOR from our websites main menu to search for local dealers in your area, and for online dealers. A local dealer may have the item you are looking for in stock, or may be able to special order it for you. You can also contact our Customer Service Department at + 61 2 9977 3044 so we can let you know when an out of stock item is expected to become available.
back to top
How do I find a Nixon Dealer in my area?
Please use the DEALER LOCATOR from the main menu on our website to search for local dealers in your area. You can search for a dealer by State, Zip Code, or Shop Name. You can also locate all online Nixon dealers.
back to top
I need to have my watch serviced or repaired, what do I do?
Please contact our Customer Service Department at + 61 2 9977 3044 so we can provide you with a Return Authorization number and instructions for sending in your watch for service or repair. Please have your watch available when you place the call.
back to top
Can I E-Mail Nixon for a Return Authorization number?
We cannot issue Return Authorization numbers by E-Mail. Please contact our Customer Service Department at + 61 2 9977 3044 for a Return Authorization number.
back to top
How do I check the status of my service, repair, or return?
Please contact our Customer Service Department at + 61 2 9977 3044. We can provide you with the current status of your service, repair, or return. Please allow 2-3 weeks from the time you send your watch in before calling to check on its status.
back to top
How long is my watch covered under the limited warranty?
Nixon offers a 2 year limited warranty for all products from the date of purchase. For specific details on what the warranty covers, please visit the SERVICE section of our website.
back to top
What exactly does my limited warranty cover?
Please visit the SERVICE section of our website for details on what the limited warranty covers.
back to top
I didn't register my watch, can I still have it serviced under the warranty?
You may be required to provide a proof of purchase in order to have your watch serviced under the warranty. Please contact our Customer Service Department at + 61 2 9977 3044 for more information.
back to top
Do I need my proof of purchase to have my watch serviced under warranty?
You may be required to provide a proof of purchase in order to have your watch serviced under the warranty. Please contact our Customer Service Department at + 61 2 9977 3044 for more information.
back to top
My watch is outside of the warranty, can I still send it to Nixon for Service?
Nixon's Service Center can provide full service for your watch. Please contact our Customer Service Department at + 61 2 9977 3044 so we can provide you with an estimated charge based on the service that is required for the repair.
back to top
Where can I find the included user manual and extra links and pins for my new watch?
The compartment at the bottom rear of the watch stand can be opened and closed, and it contains the user manual and extra links and pins.
back to top
How can I get technical assistance for my watch?
Please contact our Customer Service Department at + 61 2 9977 3044 for technical assistance on your watch. One of our representatives can assist you with setting your watch, answering any questions on watch functionality, or walking you through a solution for any technical issues with your watch.
back to top
I have a question about the color, features, or sizing of a Nixon product shown on the website, who do I contact?
Please contact our Customer Service Department at + 61 2 9977 3044 for detailed information on the color, features, or sizing of a Nixon product.
back to top
How do I know if I can surf or swim with my watch?
Please reference the Water Resistance Rating Chart that is displayed in all user manuals, catalogs, and on our website. Some watches are style specific, and due to the materials or case ratings, should not get wet. The specific case rating for every watch is displayed on the back of the product card attached to each watch. We suggest that all leather bands do not get wet. These watches are marked with a No Water Icon.
back to top
My band is broken, can I order a new one?
We sell and ship watch bands separately for limited models. Some watches need to be sent in to our Service Center for band replacement. Please contact our Customer Service Department at + 61 2 9977 3044 for band replacements.
back to top
My buckle or locking looper broke, what should I do?
You can send in your watch for buckle or locking looper replacements for a nominal parts fee. Give us a call at + 61 2 9977 3044 for more info.
back to top
A springbar or pin broke on my watch, how do I get that fixed?
We can send some small parts out individually, depending on the watch model. Some watches need to be sent in for repair to fix these issues. Please call our Customer Service Department at + 61 2 9977 3044 for details.
back to top
My battery is dead, what should I do?
Most of our watches can be taken to a certified jeweler for battery replacement. All models can be sent directly to us for battery replacement. You will incur a reasonable service charge for watches sent to us for battery replacement. This service also includes a pressure test to ensure proper re-sealing and water resistance. Please keep all receipts for battery and repair service made at certified jewelers. There are some specific models we suggest sending to us directly for battery replacement due to their materials or construction. Please call us for details at + 61 2 9977 3044 .
back to top
How do I register and service my Nixon Automatic watch?
Please visit the AUTOMATIC PAGE on our website for detailed information on registering and servicing the Nixon Automatic.
Why should I register my Nixon Automatic watch?
The Nixon Automatic has a limited life time warranty and each watch has a serial number stamped on the back. By registering your watch, you validate the start of your warranty period and tie the serial number to you as the owner. You will also be reminded via e-mail when it is time to take, or send your watch in for standard servicing thus keeping your extended warranty valid, and your watch running at peak performance.
back to top
How accurate can I expect my Automatic watch to be?
Since Automatic watches are hand made with hundreds of moving mechanical parts, they are typically less accurate than a quartz movement. Each watch movement is slightly different and will therefore have a different accuracy level. The tolerance specifications for the Automatic range from +40 to -10 seconds a day (Or +20 minutes to -5 minutes per month).
back to top
How accurate can I expect my Automatic watch to be?
All User Manuals can be found under the main menu on our website. All manuals are available for download, view, or print.
back to top
How do I contact Nixon regarding general feedback or questions about Nixon products or the company?
Please contact our Customer Service Department at + 61 2 9977 3044 , or e-mail us at info@nixonnow.com
back to top
How do I get on the team?
There are two levels to the team, the Regional Rider level and the Pro Team level. There are also two ways to get on it. To get on the Regional Rider Team you are either handpicked by a member of our Pro Team or selected by our regional rep in your area. If you want to get on the Regional Rider Team fire us an email at regionalteam@nixonnow.com and tell us about yourself. If you want more info on The Nixon Pro Team check out our Team section on the website.
back to top